Shipping Policy

This Shipping Policy explains how orders placed through GoutShop are dispatched and delivered.

Where We Deliver

GoutShop currently delivers to addresses within the United Kingdom, subject to any restrictions shown during checkout or on individual product pages.

Some products may have additional delivery restrictions due to their size, weight, type or fulfilment location.

How Your Order Is Fulfilled

GoutShop sells products supplied both directly by us and through selected third-party suppliers and fulfilment partners.

This means that some products may be dispatched directly from a supplier rather than from GoutShop's own premises.

Where an order contains products supplied from different locations:

• your order may arrive in more than one parcel;

• parcels may be delivered by different couriers;

• different items may arrive on different days; and

• you may receive separate tracking information for each shipment.

You will not be charged additional delivery fees simply because we choose to fulfil an order using multiple parcels, unless separate charges were clearly disclosed to you before you placed your order.

Delivery Times

Estimated delivery times may vary depending on the product, supplier, delivery destination and delivery service.

Where possible, the estimated delivery timeframe for a product will be displayed on the product page, during checkout or in your order information.

Products dispatched directly by third-party suppliers may have different delivery times from products dispatched directly by GoutShop.

Any delivery dates or timeframes provided are estimates unless we expressly agree otherwise.

We will fulfil orders within the timescales required by applicable UK consumer law.

Dispatch and Tracking

Where tracking is available, tracking information may be sent to you by email, text message or through your GoutShop order information.

Because products may be dispatched separately, you may receive more than one tracking number for a single order.

Not all delivery services provide full end-to-end tracking.

Delivery Charges

Any applicable delivery charges will be displayed before you complete your purchase.

Delivery charges may vary depending on the products ordered, delivery destination and delivery method.

You will always be able to see the applicable delivery charge before placing your order.

Multiple Parcels

If you receive only part of your order, this does not necessarily mean that an item is missing.

Please check your dispatch notifications and tracking information, as another part of your order may be travelling separately.

If all expected delivery dates have passed and part of your order has still not arrived, please contact us.

Supplier-Dispatched Products

Some products available through GoutShop are dispatched directly to you by one of our suppliers or fulfilment partners.

Although another company may physically store, pack or dispatch the product, your purchase is made through GoutShop and this does not remove any statutory rights you have against the legal seller identified in your order documentation.

If you experience a problem with a supplier-dispatched product purchased from GoutShop, please contact GoutShop rather than assuming that you need to resolve the issue directly with the supplier.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will try to correct the address before dispatch, but this may not always be possible once an order has entered fulfilment.

Additional costs may arise if an order has to be resent because an incorrect or incomplete address was supplied by the customer, where permitted by law.

Delayed Deliveries

Occasionally deliveries may be delayed due to circumstances such as courier disruption, severe weather, high seasonal demand or other events outside our reasonable control.

If we become aware of a significant problem affecting your order, we will take reasonable steps to assist you.

If an order has not arrived within the expected timeframe, please contact us so that we can investigate.

Your statutory rights relating to delayed delivery are not affected by this policy.

Lost Parcels

If tracking indicates a problem or you believe that your parcel has been lost, please contact us.

We may need to investigate the delivery with the relevant courier, supplier or fulfilment partner.

Where goods are lost before they are delivered to you, we will deal with the matter in accordance with our obligations under applicable UK consumer law.

Damaged Deliveries

If an item arrives damaged, please contact us as soon as reasonably possible.

Where helpful, we may ask you to provide photographs of the product, packaging and shipping label so that we can investigate the damage and resolve the issue.

Requesting photographs does not affect your statutory rights.

International Shipping

Unless otherwise stated on the website or during checkout, GoutShop currently operates primarily as a UK retailer and does not guarantee delivery outside the United Kingdom.

If international delivery becomes available for a particular product or destination, the relevant options, charges and conditions will be displayed before purchase.

Your Statutory Rights

Nothing in this Shipping Policy limits or excludes any rights you have under applicable UK consumer law.

Contact Us

If you have a question about the delivery of your order, please contact GoutShop using the contact details provided on GoutShop.uk.

Please include your order number where possible so that we can locate your order quickly.